If you experience the application not loading the server list (states 'Not selected', and user IP address states 'Updating'):
- This issue is caused by the VPN client starting before your Internet connection is active; completely exit out of the application:
Macintosh:
Windows: - Check and make sure you have Internet access (open a web browser to ensure there isn't any type of services agreement if you are using a 'free' WiFi connection)
- Once you have verified your Internet access, start the VPN application again and verify the Server list has populated.